Frequently Asked Questions
Everything you need to know about shopping with Medisave
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a full refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles and fits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.